90-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a job we did isn’t right, you call us, we come back, we fix it – no charge, no forms, no argument. That’s it. The 90-Day Done Right Promise isn’t a paragraph of fine print designed to make you give up. It’s a straightforward agreement backed in writing: within 90 days of any job, if something isn’t right, Strongbox Lock & Safe Co. makes it right. You don’t have to document anything elaborate. You don’t have to track down a manager or navigate a callback queue. You call the same number, a live person answers, and we schedule a return visit. The work we do carries our name – Gil Navarro’s name – and the name of every technician who showed up at your door. We don’t leave a job behind us that we wouldn’t stand behind in person.

Call (877) 664-8139

Why We Answer Fast, Everywhere

A one-truck shop can serve you well on a Tuesday afternoon in good weather. But a lockout on a Saturday night in January is a different situation, and that’s when you find out whether the company you called has the infrastructure to back up the words on its website.

Strongbox Lock & Safe Co. operates 11 locations across 9 states, which means local crews with stocked vehicles and local knowledge – not a distant dispatch center routing a driver two hours away. When you call (877) 664-8139, a real person answers. On an emergency, we aim to have a technician on your property within 4 hours. Most non-emergency repairs get booked the same day or the next. That window is realistic because we built the operation to make it honest – local teams, vehicles stocked with the hardware we actually use, and a dispatch system designed for response, not for making promises we revisit later.

How We Make It Right

You Tell Us

You call (877) 664-8139 and tell us what’s wrong – a deadbolt that doesn’t throw cleanly, a rekey that didn’t take, hardware that’s binding. A live person takes the details and opens a return ticket on the spot. No hold music, no voicemail, no waiting until Monday morning.

We Come Back Out

We schedule a return visit at a time that works for you. The technician who comes back will have the job history, so you don’t have to re-explain the situation from scratch. Same uniforms, same ID at the door – you’ll know exactly who is standing on your porch.

We Fix It

The return visit is covered. No second estimate, no additional charge for the labor or the parts needed to correct the original work. If the first fix introduced a problem the technician should have caught, that’s on us to resolve – not on you to pay for a second time.

You Sign Off

We don’t close the ticket until you’re satisfied. If something still isn’t right after the return visit, we stay in the conversation. The 90-Day Done Right Promise runs from the original job date, and we honor the full window without arithmetic games about when the clock started.

What Stands Behind the Promise

A written guarantee is only as good as the people and systems behind it.

Every Strongbox technician passes a background check before they ever knock on a customer’s door. They arrive in uniform and present photo ID – because the person who opens your locks should be the most verifiable person you’ve ever let into your home. That’s not a line we invented for a brochure; it’s how the company has operated since 1984.

The hardware matters too. We install and service the brands that have earned their reputation over decades: Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent. The right lock on the right door, not just whatever happens to be on the truck that day.

Pricing is quoted on the phone before any work begins – a flat number, confirmed in writing. The price on the phone is the price on the invoice. No hourly rates, no subscriptions, nothing to sign up for. One job, one price, agreed to up front. That model is the direct answer to the bait-and-switch that has given this trade a bad name for forty years, and it’s the reason we’ve been able to stand behind our work through every one of those years.

Strongbox Lock & Safe Co. is a proud Keystone company. The Keystone Standard isn’t a tagline – it’s the family guarantee that the same principles applied to every other trade we serve apply here: trained people, proper materials, fair pricing, and the willingness to come back when something isn’t right. The family stands behind the brand. The brand stands behind the crew that shows up at your door.

Our K.E.Y.S. values are the internal shorthand for what that looks like in practice: Krafted right – trained journeymen and proper materials, no shortcuts; Every time – the 400th job gets the same care as the first; Your home first – we work in your house the way we’d work in our mother’s; Standing behind it – if it’s not right, we come back. No paperwork, no arguing.

Ask Us to Prove It

The promise is easy to describe. The proof is in the call. Reach us any time at (877) 664-8139 – a real person will answer – or book online when it’s convenient. The full terms of the 90-Day Done Right Promise are available on our Terms page. Read them before you hire us. We wrote them to be read.

Written by Gil Navarro, Owner at Strongbox Lock & Safe Co., serving local communities since 1984.