The Promise, in One Paragraph
Every job Strongbox Lock & Safe Co. performs is backed by the 90-Day Done Right Promise – part of The Keystone Standard. If any work we did doesn’t hold up within 90 days of your service date, we come back and make it right. No forms to fill out, no receipt to dig up, no argument. That’s the whole promise, and it’s in writing on every invoice.
What’s Covered
- Our workmanship, on every job we performed. If a lock we installed sticks, a rekey we completed doesn’t operate smoothly, or any other result of our hands-on work falls short within 90 days, it’s covered.
- Parts we supplied and installed. If a component we sourced and put in fails within the 90-day window, we replace it and reinstall it at no charge.
- The return visit itself. There’s no trip charge, no diagnostic fee, and no minimum – we come back because the job wasn’t finished until it stays finished.
- A full redo when a repair doesn’t hold. If a fix we made fails to hold under normal use, we don’t patch it again – we do it right from the beginning.
- Leaving the work area clean. That was part of the original job. It stays part of the return visit too.
- Your peace of mind. We keep the job on file. You don’t have to prove anything to us – we already know we were there.
What Isn’t Covered
- Damage caused by events after we left. A storm, a break-in attempt, a moving truck that clips the door frame – we’ll still come look, but that’s a new job, not a warranty return.
- Work done by someone else. If another locksmith, a handyman, or a family member adjusted, modified, or worked on the hardware after our visit, we can’t stand behind what we didn’t do. We’ll come take a look, but fairly, we need to know what changed.
- Parts the customer supplied. If you provided the hardware and we installed it, we back our installation work – but we can’t warrant the part itself.
- Normal wear on equipment we didn’t install or service. A lock that was aging before we arrived and continues to age isn’t a workmanship issue. We’ll still diagnose it honestly and give you a straight number for what it would take to fix it right.
- Problems you chose to leave as-is when we flagged them. Our techs point out what they see. If we noted something at the time of service and you preferred to hold off, that item falls outside the 90-day coverage – though the offer to address it stands.
- Damage from misuse or forced entry after our visit. A properly installed deadbolt can still be defeated by force. The promise covers the quality of our work, not circumstances outside our control.
How to Use the Promise
Step 1: Call (877) 664-8139 or book online
A live person answers every call, 24 hours a day, 7 days a week – nights, weekends, and holidays included. Tell us you’re calling about a job we completed and that you’d like to use the 90-Day Done Right Promise.
Step 2: Tell us the job and roughly when we were there
An approximate date is enough. We have the job on file – you don’t need to find a receipt, fill out a form, or explain yourself at length. A sentence or two is all we need.
Step 3: We schedule the return visit
We’ll get a technician back to you at a time that works. Background-checked, uniformed, and carrying ID – the same standard as the original visit, because the return visit is still a Strongbox job.
Step 4: We make it right
The technician assesses what happened and corrects it. No charge, no paperwork, no debate. The job is done when it’s done right – that’s what the promise means, and it’s what The Keystone Standard has meant since 1984.
Timing
The 90-day window opens on your service date and closes 90 days later. If something comes up right after the window closes, call anyway. We’re reasonable people and we’re not looking for a technicality to hide behind. Each Strongbox location is independently operated, but every one of them honors this promise as written – because the point of The Keystone Standard is that it means the same thing wherever you see the name. One standard. No exceptions by location.
Questions About the Promise
If you have a question about what’s covered, whether your situation qualifies, or anything else about how the 90-Day Done Right Promise works, call us at (877) 664-8139. A live person will pick up and give you a straight answer – no hold music, no callback queue, no runaround.
Written by Gil Navarro, Owner at Strongbox Lock & Safe Co., serving local communities since 1984.